Returns & Exchanges

At New Era India, we want you to be completely satisfied with your purchase. If your headwear or apparel doesn't fit perfectly, you can return or exchange eligible items within 7 days of delivery.

1

Initiate Request

Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Quality Check Preparation

Ensure the product is in its original, unworn condition with all New Era stickers, tags, and packaging intact for a successful inspection.

3

Schedule Pickup

Once approved, we will arrange a reverse pickup from your delivery address through our trusted courier partners at a scheduled time.

4

Refund or Exchange

After the item reaches our warehouse and passes quality control, we will process your refund to the original payment method or ship your replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing