Frequently Asked Questions

Everything you need to know about your New Era India experience.

How long does shipping take within India?

We typically process orders within 24-48 hours. Standard delivery to major cities takes 3-5 business days, while regional areas may take up to 7 business days.

What is your return and exchange policy?

We offer a 7-day return and exchange policy for all unworn items with original tags intact. You can initiate a request through our 'Returns Center' on the website.

Are the products sold on New Era India authentic?

Yes, we are the official licensed retailer for New Era products in India. All headwear and apparel are 100% authentic and sourced directly from the brand.

How do I find the right cap size?

Each product page features a detailed 'Size Guide'. We recommend measuring the circumference of your head in centimeters to find your perfect fit for fitted (59FIFTY) or adjustable styles.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your shipment in real-time.